NorCA the voice of adult social care

Norfolk Care Association (NorCA) – the voice of adult social care providers across Norfolk and Waveney

In this bulletin we provide an update on:

  • Recruitment to the post of NorCA Chief Operating Officer and the Stakeholder Panel
  • Joint Consultative Forum – an update from the latest meeting of NorCA directors and health and social care commissioners
  • Joint Consultative Forum subgroups – hearing the provider voice
  • Links with Norwich City Football Club Community Sports Foundation
  • NorCA Director recruitment
  • Future Bulletins

Norfolk Care Association: Chief Operating Officer

Given how busy everyone is with the current Covid-19 pandemic, a decision was made to postpone the interviews for the NorCA Chief Operating Officer until Monday 29th June with a closing date for applications of Monday 1 June.  All existing applicants have been informed and their application forms will be held so there is no need to re-apply.

The vacancy details are given below.  Please feel free to forward to anyone you think might be interested.

Role:  Chief Operating Officer

Base:  Colegate, Norwich

Salary:  £50,000 - £55,000 per annum

Are you a skilled leader who can evidence success as a senior manager and strategic thinker and who can build powerful relationships with providers, stakeholders and service users?  If so, then we would love to hear from you.

Norfolk Care Association Ltd is a new organisation representing all social care organisations providing direct care to individuals and support to their families and operating in the Norfolk and Waveney area.

An extensive consultation undertaken with the social care sector and completed in April 2019 confirmed the most important role for a Care Association was to give a voice to providers when working with health and social care commissioners. 

We are currently looking to recruit a Chief Operating Officer to work with the Care Association Directors to realise this aspiration and ensure that Norfolk Care Association effectively represents and engages with all social care providers.

This is an exciting opportunity to help shape the future of adult social care in Norfolk and Waveney and we are looking for a dynamic individual who will inspire, innovate and create sustainable partnerships across health and social care.

Application packs can be downloaded at

CVs together with completed application packs should be emailed to Dr Fiona Denny at

If you wish to have an informal chat prior to submitting your application, Fiona can be contacted on 07776184097

Closing date for receipt of applications:  Monday 1 June 2020 (extended from 15 April)

Interviews will take place in Dereham on Monday 29 June 2020 (deferred from 1 May) and will consist of a presentation to a stakeholder panel and a formal interview.

Stakeholder Panel: volunteers sought

The Stakeholder Panel was a vital element of the last interview process with panel members making a valuable contribution.  We are keen to include this component in the next recruitment round.  If you are interested in being involved, please contact Fiona Denny ( ) or phone 07776184097.

Joint Consultative Forum

NorCA directors met with Norfolk County Council (NCC) Health and Social Care Commissioners on Thursday 16 April. 

The purpose of the meeting was to get an update:

  • ·on actions agreed at our last meeting (31 March);
  • ·on new activity to support the social care sector during the Covid-19 pandemic; and
  • to identify new and emerging issues.

Since that meeting, progress has been made in many areas but we have given below the issues we discussed.

The next meeting of the Joint Consultative Forum (JCF) will be on Thursday 14 May where the focus will again be the impact of Covid-19.  Please send any feedback/comments to Directors via the NorCA Project Officer, Fiona Denny at

Covid-19 testing

All welcomed the expansion of testing on discharge from hospital and to all social care staff. NorCA Directors requested an update on how this would be managed in Norfolk.  This should be available shortly.

Personal Protective Equipment (PPE)

PPE distribution and supply continues to be a challenge.  NorCA directors asked for clarification on current local initiatives, roles and responsibilities.

Financial Support

It has been recognised that social care providers are facing unprecedented pressures at the moment with the cost of maintaining existing services escalating as well as dealing with additional pressures.  A letter outlining support available to providers has been sent out and the details are available to download.  

Building capacity across social care

NCC have identified a number of units where there is additional capacity to support hospital discharge but would be still be interested to hear from any provider with spare capacity, particularly in the West of Norfolk.

Workforce Matters

Christine Futter (NorCA Director and Chief Operating Officer of Norfolk and Suffolk Care Support Ltd) updated JCF members on the significant progress that has been made to co-ordinate a local recruitment campaign.  This has resulted in increased vacancies and traffic to the Norfolk Care Careers website.  The national Social Care Action Plan (15 April) has other measures which should reinforce much of the work already begun locally.

Representation of Care Providers on the Strategic Covid-19 forums

NorCA has been asked to represent social care providers at a health and social care meeting which will be linked to the Norfolk’s Tactical Coordinating Group (TCG).  The TCG co-ordinates multi-agency response to emergencies.  The health and social care ‘cell’ will meet twice weekly to monitor and assess the impact of our Covid-19 activity.


The streamlining of information from NCC is working well.  As a reminder:

  • Daily: The Care Providers Portal will be regularly updated with the latest information and guidance.
  • Weekly:NCC are aiming to ensure that all communication is condensed into one weekly email which will be sent out to NCC accredited providers.
  • Bespoke: The Provider e-mail in box is available for response to individual

Joint Consultative Forum subgroups

Under normal circumstances, JCF meetings will be preceded by an engagement and consultation process including face to face provider events.  This will allow the JCF agenda to be shaped around the concerns and needs of social care providers and enable NorCA Directors to fully represent the views of the sector.

Current restrictions limit the possibility of wide ranging engagement.  However, going forward we intend to establish standing groups linked to a NorCA Director and representing different parts of the provider community.   We are/will be looking for individuals interested in leading those groups for which some reimbursement will be offered.  We will shortly provide role profiles and more details but if you are interested in putting your name forward, please feel free to contact the NorCA Project Officer, Fiona Denny at

Links with Norwich City Football Club Community Sports Foundation

NorCA was delighted to get an email from Ian Thornton, Chief Executive of Norwich City Football Club Community Sports Foundation asking how the Club could show its appreciation for the amazing work being done by social care workers.

There are treats in the form of cakes, signed photos, football shirts and soon a ‘thank you’ video from the players.  These are currently winging their way across Norfolk. 

NorCA Director recruitment

We were delighted to receive expressions of interest from colleagues interested in joining the NorCA Board.  We are busy processing the applications and hope soon to have some additions to our existing Board.

Future Bulletins

NorCA directors are committed to ensuring the social care voice remains centre stage in these difficult times.  We look forward to updating you on our work in future bulletins.

With best wishes

NorCA Directors

  • Sanjay Kaushal – Castlemeadow Care
  • Michael Millage – PCT Care Services
  • Christine Futter – Norfolk and Suffolk Care Support Ltd (N&SCS)
  • Jonathan Clemo – Community Action Norfolk (CAN)
  • Maria Plumb – Voluntary Norfolk (VN)